Shipping policy

Last updated: November 1, 2026

Thank you for shopping with GAIA Products & Services. This policy explains how we ship your order, what it costs, how long it takes, and what happens if something goes wrong.

Free Standard Shipping

Standard shipping is free on every order to the United States, with no minimum purchase. Faster shipping options, when available, and their prices are shown at checkout before you pay.

Processing Time

Orders are processed within 1–3 business days (Monday–Friday, excluding US federal holidays). Orders placed after 12:00 PM Eastern Time, on weekends, or on holidays begin processing the next business day.

Delivery Time

Our products ship from partner warehouses in the United States or overseas. After your order is processed, estimated delivery times are:

Items shipped from a US warehouse: 3–7 business days.
Items shipped from an international warehouse: 7–15 business days.

Total time from order to delivery is usually 4–18 business days. Delivery times are estimates and may be affected by carrier delays, weather, or peak holiday volume.

Order Tracking

Every order ships with tracking. You will receive an email with your tracking number and link as soon as your order ships. Tracking may take 24–72 hours to show its first update.

Shipping Delays: Your Right to Cancel

If we cannot ship your order within the time stated above, we will notify you by email before that time passes, give you a revised shipping date, and offer you the choice to either accept the delay or cancel your order for a full refund to your original payment method (not store credit). If we cannot ship by the revised date, we will cancel the order and refund you in full unless you agree to a further delay. Refunds for cancelled orders are issued within 7 business days.

Lost, Damaged, or Wrong Items

Not delivered: If tracking shows no delivery within 30 days after your order ships, contact us and we will send a replacement or give you a full refund, at your choice.
Damaged, defective, or wrong item: Email us within 30 days of delivery with your order number and a photo. We will send a free replacement or give you a full refund. You will not pay any shipping cost.
Marked delivered but not received: Please check with neighbors and your local post office, then contact us within 7 days of the delivery date and we will help you open a claim with the carrier.

Shipping Destinations

We currently ship only to addresses in the United States, including P.O. boxes and APO/FPO addresses (APO/FPO orders may take longer). We do not charge customs duties on US orders.

Address Accuracy

Please double-check your shipping address at checkout. If you need to correct it, contact us as soon as possible — we can update it until the order ships.

Order Changes & Cancellations

You can change or cancel your order free of charge at any time before it ships. Once it ships, you can still return it under our Return and Refund Policy.

Holiday Shipping

During November and December, carriers handle higher volumes. For holiday gifts, we recommend ordering at least 3 weeks before the date you need the item.

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